Returns & Replacements

Last updated September 20, 2026

What to do if something arrives wrong, damaged or defective — what we cover, how to report it, and how a refund is paid.

1. Who We Are

Homfly is a sole proprietorship delivering authentic building & interior materials across Gurgaon.

2. What Is Covered

Wrong items delivered, damaged items received, or manufacturing defects — reported within 7 days of delivery.

3. What Is Not Covered

  • Opened consumables — paint tins, adhesives, chemicals.
  • Cement and plaster bags once opened.
  • Cut-to-size materials — wires, pipes — once cut.
  • Damage caused by misuse or improper installation.

4. How It Works

Raise a complaint on our website or message us on WhatsApp. We will review and get back to you within 24 hours. If eligible, reverse pickup is free. Replacement is always our first resolution. If not possible, we process a refund.

5. Refunds

  • Online payments — refunded to your original payment method within 5–7 business days.
  • Cash on delivery — refunded as Homfly Wallet credits for your next order.
  • Paid with Homfly Wallet — the part paid from your wallet goes back to your wallet, instantly. If you cancel an order, it is returned automatically.

6. Support

7. Legal

Jurisdiction: Gurugram, Haryana, India.